Identified - Approximately 25% of partners are experiencing degraded performance with the new CW RMM API. This is attributed to new rate limits, resulting in slowed syncs and connection timeouts. We are actively working internally and liaising with the ConnectWise team to resolve this issue.
Jun 27, 2025 - 12:37 EDT
Lifecycle Manager
Operational
90 days ago
100.0
% uptime
Today
Backup Radar
Operational
90 days ago
99.99
% uptime
Today
Lifecycle Insights
Operational
90 days ago
100.0
% uptime
Today
ControlMap
Operational
90 days ago
100.0
% uptime
Today
Quoter
Operational
90 days ago
99.99
% uptime
Today
Cognition360
Operational
90 days ago
100.0
% uptime
Today
Marketing
Operational
ScalePad.com
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We experienced a service outage affecting the Quoter application due to a database issue. The service has been restored and is operating normally. We apologize for any inconvenience caused during this disruption.
Sep 11, 21:30 EDT
Resolved -
Backup Radar US has remained stable following the restart. We have not observed any further issues and will be closing this incident.
Sep 4, 15:13 EDT
Monitoring -
We've successfully restarted the affected services and are currently monitoring them while we investigate the root cause of the issue.
Sep 4, 11:55 EDT
Investigating -
We're seeing timeouts for when attempting to access Backup Radar US. We're currently investigating and will update with more information as we collect it.
Sep 4, 11:23 EDT
