Degraded Performance Affecting ControlMap Access
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 07, 2026 - 15:30 EDT
Investigating - We are investigating reports of degraded performance in ControlMap. Users may experience extended loading times when accessing the MSP Portal, and tenants may open to a grey screen before eventually loading.

Our engineering team is actively reviewing the underlying cause and working toward a resolution.
Aug 07, 2026 - 15:13 EDT
Uptime over the past 90 days. View historical uptime.
Lifecycle Manager Operational
90 days ago
99.88 % uptime
Today
Backup Radar Operational
90 days ago
99.94 % uptime
Today
Lifecycle Insights Operational
90 days ago
99.94 % uptime
Today
ControlMap Operational
90 days ago
99.94 % uptime
Today
Quoter Operational
90 days ago
99.89 % uptime
Today
Cognition360 Operational
90 days ago
99.94 % uptime
Today
Marketing Operational
ScalePad.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 28, 2026

No incidents reported today.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026
ControlMap Service Outage
Resolved - ControlMap was unavailable from 12:49 to 13:06.
The service has been restored and is operating normally.
Aug 24, 12:49 EDT
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
Schedule Reports & Hardware Reports including Agreements page can’t be used
Resolved - This incident has been resolved.
Aug 20, 14:12 EDT
Update - We are investigating an issue affecting report creation and delivery. Scheduled Reports & Agreements may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports.
Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.
Aug 20, 11:42 EDT
Investigating - We are investigating an issue affecting report creation and delivery. Scheduled Reports may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports.
Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.
Aug 20, 11:12 EDT
Aug 19, 2026
Quoter: Multiple integrations stuck in a "queued" state
Resolved - This incident has been resolved.
Aug 19, 15:28 EDT
Monitoring - We've identified and restarted a stalled service and are observing queued jobs get processed again. We are monitoring the situation to ensure it continues to function as expected.
Aug 19, 11:31 EDT
Investigating - We are investigating reports of several integrations continuously showing a "Currently in Queue" status. We will update this incident as we identify the cause.
Aug 19, 10:06 EDT
Aug 18, 2026
Administrator functions for ScalePad Hub
Resolved - This incident has been resolved.
Aug 18, 13:02 EDT
Investigating - Administrator functions for ScalePad Hub is experiencing an outage.
We are investigating and will have a solution shortly.
Aug 18, 08:47 EDT
Aug 17, 2026
Quoter: Email Delivery Issues to Microsoft Email Addresses
Resolved - The email delivery issue affecting Microsoft-based email addresses has been resolved.

The issue impacted emails sent between approximately August 14, 2026 at 2:15 PM PST and August 15, 2026 at 7:43 PM PST.

Email delivery to Microsoft-based addresses is now operating normally. We apologize for any inconvenience this may have caused.
Aug 17, 14:36 EDT
Investigating - Quoter: Email deliverability to Microsoft-based emails is failing.
SendGrid, our third party email delivery partner, has confirmed that Microsoft has erroneously blocked a massive number of IPs.
We are working to resolve this with Microsoft as quickly as possible, as our sending reputation is extremely high and there is no reason for us to be added to their block list.
Aug 17, 11:25 EDT
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

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