Investigating - Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region.
The Azure issue began ~10:00 PM PST on May 28th, caused by power outages.
C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity.
Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend.
Resolved -
This incident has been resolved.
May 28, 13:23 EDT
Identified -
Our in-app Workstation Assurance service request form is currently not allowing submissions - we’ve identified the cause and are working urgently on a resolution.
While we work to get this resolved in-app, the workaround is to use our external service request form for any workstation requests: 1/ Navigate to Covered Assets: https://app.scalepad.com/marketplace/covered 2/ Click “Coverage Info” to download the Coverage Card for this order 3/ Sign out of the ScalePad App 4/ Use our public service request form to get service, filling in required fields with details from the Coverage Card: https://app.scalepad.com/support/get-service
May 28, 11:55 EDT