Backup Radar: Unable to collect ConnectWise Cloud Backup (Skykick) data.
Monitoring - ConnectWise has currently disabled API access to its Cloud Backup (Skykick) service due to suspected unauthorized access to their infrastructure. This is preventing Backup Radar from accessing any new data regarding ConnectWise backups.

We are monitoring the situation based on their own status posting at https://www.connectwise.com/company/trust/advisories and will update the situation here as appropriate.

Thank you for your understanding.
Oct 19, 2026 - 11:19 EDT
Uptime over the past 90 days. View historical uptime.
Lifecycle Manager Operational
Backup Radar Degraded Performance
Lifecycle Insights Operational
ControlMap Operational
Quoter Operational
Cognition360 Operational
Marketing Operational
ScalePad.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Lifecycle Manager & Quoter: Degraded Performance and Intermittent Errors
Resolved - Following the additional safeguards we introduced earlier, we have now gained sufficient confidence that any disruptions resulting from these mitigations are rare and limited in scope. We are also confident that the previously reported issues have been fully resolved.
As such, we will be closing and removing the entry from our status page.

If you have any questions or require more information about this incident, please contact our Support team at support@scalepad.com.
Oct 23, 16:28 EDT
Update - The fixes addressing the PHP2Shell vulnerability were deployed to Lifecycle Manager and Quoter yesterday, as soon as they became available.

Out of an abundance of caution, the additional safeguards we introduced earlier will remain in place until we’re confident that the vendor-provided patches offer adequate protection. As a result, some partner actions and integrations may continue to return intermittent errors in the meantime.

Our Engineering team is continuing to monitor closely and will post another update once these temporary safeguards are removed.

If you’re still experiencing issues or need assistance, please contact our Support team at support@scalepad.com.
Oct 22, 09:43 EDT
Monitoring - We’re proactively rolling out additional security protections across Lifecycle Manager (LM) and Quoter (QT) in response to a newly disclosed vulnerability (PHP2Shell) affecting an underlying platform dependency.

As a precaution, we’ve added extra safeguards while our team works on a permanent fix. As a result, some partner actions and integrations in LM and QT may intermittently return errors over the next few hours.

Our Engineering team is actively monitoring impact and will share another update here once the fix is confirmed in production.

If you continue to see errors after that update, or need any help in the interim, please reach out to our Support team at support@scalepad.com.
Oct 21, 11:51 EDT
LM: Degraded performance
Resolved - This incident has been resolved.
Oct 23, 09:32 EDT
Identified - We have identified an issue where our production database replica that serves some API endpoints has a delay in refreshing its data from the primary database, and is causing issues with delayed reporting and incorrect data. We are actively working on a fix and will continue to update.
Oct 22, 14:20 EDT

Oct 22, 2026

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Unresolved incident: Backup Radar: Unable to collect ConnectWise Cloud Backup (Skykick) data..

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

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