Investigating - Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region.

The Azure issue began ~10:00 PM PST on May 28th, caused by power outages.

C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity.

Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend.

Please see Microsoft’s Status page for more info if needed: https://azure.status.microsoft/en-gb/status

May 29, 2026 - 15:43 EDT
Lifecycle Manager Operational
90 days ago
99.97 % uptime
Today
Backup Radar Operational
90 days ago
100.0 % uptime
Today
Lifecycle Insights Operational
90 days ago
100.0 % uptime
Today
ControlMap Operational
90 days ago
99.97 % uptime
Today
Quoter Operational
90 days ago
100.0 % uptime
Today
Cognition360 Degraded Performance
90 days ago
100.0 % uptime
Today
Marketing Operational
ScalePad.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 30, 2026

No incidents reported today.

May 29, 2026

Unresolved incident: C360: Delayed Data Processing for North American Partners.

May 28, 2026
Resolved - This incident has been resolved.
May 28, 13:23 EDT
Identified - Our in-app Workstation Assurance service request form is currently not allowing submissions - we’ve identified the cause and are working urgently on a resolution.

While we work to get this resolved in-app, the workaround is to use our external service request form for any workstation requests:
1/ Navigate to Covered Assets: https://app.scalepad.com/marketplace/covered
2/ Click “Coverage Info” to download the Coverage Card for this order
3/ Sign out of the ScalePad App
4/ Use our public service request form to get service, filling in required fields with details from the Coverage Card: https://app.scalepad.com/support/get-service

May 28, 11:55 EDT
May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026
Completed - The scheduled maintenance has been completed.
May 23, 12:03 EDT
Verifying - Verification is currently underway for the maintenance items.
May 23, 11:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 11:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 14, 13:23 EDT
May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026
Resolved - This incident has been resolved.
May 19, 10:37 EDT
Investigating - We are currently investigating this issue.
May 19, 10:13 EDT
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.