Investigating - We are currently investigating reports that some emails are not being received by Backup Radar for processing. We have engaged with our email provider to diagnose the issue and will update with more information as it becomes available.
Nov 14, 2025 - 15:24 EST
Nov 14, 2025 - 15:24 EST
Update - We are seeing a discrepancy between Datto API results and the Datto UI for Screenshot verifications. The Datto API is returning Failure for Screenshot backups, while the Datto UI shows them as Successful. Backup Radar ingests API results, so affected jobs may appear as Failed even when the Datto UI shows success.
Current status:
This appears to be upstream with Datto. We are engaged with Datto Support and awaiting their update. The timing and detail of further updates will depend on information provided by Datto. Backup Radar systems in general are operating as expected.
Oct 02, 2025 - 16:54 EDT
Current status:
This appears to be upstream with Datto. We are engaged with Datto Support and awaiting their update. The timing and detail of further updates will depend on information provided by Datto. Backup Radar systems in general are operating as expected.
Oct 02, 2025 - 16:54 EDT
Investigating - We've received reports that the Datto API integration is malfunctioning.
We are currently investigating the issue and will provide more information as it becomes available.
Sep 30, 2025 - 11:36 EDT
We are currently investigating the issue and will provide more information as it becomes available.
Sep 30, 2025 - 11:36 EDT
Investigating - We are investigating an issue causing intermittent sync failures affecting integrations with assets (10,000+ scale).
The impact appears to be mostly affecting RMM integrations.
Our systems automatically retry failed syncs, so we do not expect significant impact on data integrity given the intermittent nature of the issue.
We are actively working on a resolution and will provide updates as they become available.
Sep 24, 2025 - 13:52 EDT
The impact appears to be mostly affecting RMM integrations.
Our systems automatically retry failed syncs, so we do not expect significant impact on data integrity given the intermittent nature of the issue.
We are actively working on a resolution and will provide updates as they become available.
Sep 24, 2025 - 13:52 EDT
Lifecycle Manager
Operational
Backup Radar
Partial Outage
Lifecycle Insights
Operational
ControlMap
Operational
Quoter
Operational
Cognition360
Operational
Marketing
Operational
ScalePad.com
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.