Lifecycle Manager: ConnectWise RMM sync issues for some partners

Incident Report for ScalePad

Identified

Approximately 25% of partners are experiencing degraded performance with the new CW RMM API. This is attributed to new rate limits, resulting in slowed syncs and connection timeouts. We are actively working internally and liaising with the ConnectWise team to resolve this issue.

Posted Jun 27, 2025 - 12:37 EDT

This incident affects: Lifecycle Manager.