Degraded Performance Affecting ControlMap Access

Incident Report for ScalePad

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 07, 2026 - 15:30 EDT

Investigating

We are investigating reports of degraded performance in ControlMap. Users may experience extended loading times when accessing the MSP Portal, and tenants may open to a grey screen before eventually loading.

Our engineering team is actively reviewing the underlying cause and working toward a resolution.
Posted Aug 07, 2026 - 15:13 EDT
This incident affects: ControlMap.
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