C360: Delayed Data Processing for North American Partners

Incident Report for ScalePad

Investigating

Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region.

The Azure issue began ~10:00 PM PST on May 28th, caused by power outages.

C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity.

Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend.

Please see Microsoft’s Status page for more info if needed: https://azure.status.microsoft/en-gb/status

Posted May 29, 2026 - 15:43 EDT

This incident affects: Cognition360.