Sync Issues with MS365 Multi-Tenant Integration

Incident Report for ScalePad

Investigating

A subset of partners may encounter errors when syncing certain tenants or specific tenant data from our MS365 Multi-Tenant integration. Our team is treating this as urgent and actively working to identify the root cause and implement a resolution. For now, if you encounter this error, use our MS365 Single-Tenant integration for key clients.
Posted Jan 12, 2026 - 15:39 EST
This incident affects: Lifecycle Manager.