Workstation Assurance service request form

Incident Report for ScalePad

Resolved

This incident has been resolved.

Posted May 28, 2026 - 13:23 EDT

Identified

Our in-app Workstation Assurance service request form is currently not allowing submissions - we’ve identified the cause and are working urgently on a resolution.

While we work to get this resolved in-app, the workaround is to use our external service request form for any workstation requests:
1/ Navigate to Covered Assets: https://app.scalepad.com/marketplace/covered
2/ Click “Coverage Info” to download the Coverage Card for this order
3/ Sign out of the ScalePad App
4/ Use our public service request form to get service, filling in required fields with details from the Coverage Card: https://app.scalepad.com/support/get-service

Posted May 28, 2026 - 11:55 EDT

This incident affected: Lifecycle Manager.