Degraded Service

Incident Report for ScalePad

Resolved

From June 11-16, some Lifecycle Manager data was delayed from appearing in the app due to an upstream data refresh issue encountered during work to improve sync performance.

This did not affect all datasets, but it did impact tickets, Microsoft SaaS data, contact data, and contracts.

The issue has been resolved and targeted re-syncs were run for affected accounts. Service is now operating normally again, but it make take another 24 hours to complete the data sync.

If you still notice data inconsistencies after 10:00 AM PT on June 17, please contact our Support team at support@scalepad.com. Thank you for your patience and understanding as we work towards a stronger sync experience in Lifecycle Manager.

Posted Jun 16, 2026 - 15:54 EDT