{
  "page": {
    "id": "xq5979ltmf0s",
    "name": "ScalePad",
    "url": "https://status.scalepad.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Lifecycle Manager","created_at":"2023-07-20T14:43:21.564-04:00","updated_at":"2026-09-29T15:17:16.860-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"5xc4zh7qhqfl","group_id":null,"page_id":"xq5979ltmf0s"},{"status":"operational","name":"Backup Radar","created_at":"2023-07-20T14:43:37.273-04:00","updated_at":"2026-09-28T14:50:02.690-04:00","position":2,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"6jv53ysff39k","group_id":null,"page_id":"xq5979ltmf0s"},{"status":"operational","name":"Lifecycle Insights","created_at":"2023-07-20T14:43:48.048-04:00","updated_at":"2026-09-28T14:50:02.712-04:00","position":3,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"tn2r549ls9hx","group_id":null,"page_id":"xq5979ltmf0s"},{"status":"operational","name":"ControlMap","created_at":"2023-08-30T12:20:21.674-04:00","updated_at":"2026-09-28T14:50:02.733-04:00","position":4,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"044xlp81y7kv","group_id":null,"page_id":"xq5979ltmf0s"},{"status":"operational","name":"Quoter","created_at":"2024-10-24T16:31:00.444-04:00","updated_at":"2026-09-28T14:50:02.899-04:00","position":5,"description":null,"showcase":true,"start_date":"2024-08-01T00:00:00.000-04:00","id":"gpvsbhvhbtsw","group_id":null,"page_id":"xq5979ltmf0s"},{"status":"operational","name":"Cognition360","created_at":"2023-07-20T14:44:15.610-04:00","updated_at":"2026-08-18T13:02:04.219-04:00","position":6,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"r57stndqsh33","group_id":null,"page_id":"xq5979ltmf0s"},{"status":"operational","name":"Marketing","created_at":"2025-04-18T10:59:36.851-04:00","updated_at":"2025-04-18T11:01:27.071-04:00","position":7,"description":null,"showcase":false,"start_date":null,"id":"nkwy3fzkkt5r","group_id":null,"page_id":"xq5979ltmf0s","components":["99z1rqwlq911"]}],
  "incidents": [{"name":"Lifecycle Manager – Legacy app (app.scalepad.com) unavailable","status":"resolved","created_at":"2026-09-29T15:16:25.970-04:00","updated_at":"2026-09-29T15:17:16.927-04:00","monitoring_at":null,"resolved_at":"2026-09-29T15:17:16.904-04:00","impact":"major","shortlink":"https://stspg.io/6vdp37br0r0b","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T15:16:25.964-04:00","reminder_intervals":null,"id":"2b5skpr4ftw1","page_id":"xq5979ltmf0s","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-29T15:17:16.904-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T15:17:16.904-04:00","display_at":"2026-09-29T15:17:16.904-04:00","deliver_notifications":true,"tweet_id":null,"id":"wyc3hx8w3zww","incident_id":"2b5skpr4ftw1","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are investigating an issue affecting the legacy Lifecycle Manager interface at app.scalepad.com, where users may encounter an error when accessing the Clients page.\n\nWorkaround: Lifecycle Manager remains fully accessible at lm.scalepad.com. Please use this URL until the issue is resolved.\n\nWe will provide updates as soon as we have more information.","created_at":"2026-09-29T15:16:26.053-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T15:16:26.053-04:00","display_at":"2026-09-29T15:16:26.053-04:00","deliver_notifications":true,"tweet_id":null,"id":"s96p353j5pjq","incident_id":"2b5skpr4ftw1","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Lifecycle Manager","created_at":"2023-07-20T14:43:21.564-04:00","updated_at":"2026-09-29T15:17:16.860-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"5xc4zh7qhqfl","page_id":"xq5979ltmf0s","group_id":null}]},{"name":"Login issues on multiple products","status":"resolved","created_at":"2026-09-28T13:30:55.067-04:00","updated_at":"2026-09-28T14:50:02.961-04:00","monitoring_at":"2026-09-28T14:35:36.882-04:00","resolved_at":"2026-09-28T14:50:02.937-04:00","impact":"major","shortlink":"https://stspg.io/3v88bhtjvgvx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-28T13:30:55.059-04:00","reminder_intervals":null,"id":"n0rz6qtwz7d5","page_id":"xq5979ltmf0s","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-28T14:50:02.937-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T14:50:02.937-04:00","display_at":"2026-09-28T14:50:02.937-04:00","deliver_notifications":true,"tweet_id":null,"id":"tv6cxdcynng1","incident_id":"n0rz6qtwz7d5","custom_tweet":null,"affected_components":[{"code":"6jv53ysff39k","name":"Backup Radar","old_status":"partial_outage","new_status":"operational"},{"code":"tn2r549ls9hx","name":"Lifecycle Insights","old_status":"partial_outage","new_status":"operational"},{"code":"044xlp81y7kv","name":"ControlMap","old_status":"partial_outage","new_status":"operational"},{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-09-28T14:35:36.882-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T14:35:36.882-04:00","display_at":"2026-09-28T14:35:36.882-04:00","deliver_notifications":true,"tweet_id":null,"id":"68vd0qpnq81t","incident_id":"n0rz6qtwz7d5","custom_tweet":null,"affected_components":[{"code":"6jv53ysff39k","name":"Backup Radar","old_status":"partial_outage","new_status":"partial_outage"},{"code":"tn2r549ls9hx","name":"Lifecycle Insights","old_status":"partial_outage","new_status":"partial_outage"},{"code":"044xlp81y7kv","name":"ControlMap","old_status":"partial_outage","new_status":"partial_outage"},{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-09-28T14:33:09.402-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T14:33:09.402-04:00","display_at":"2026-09-28T14:33:09.402-04:00","deliver_notifications":true,"tweet_id":null,"id":"2vc0slpvbv51","incident_id":"n0rz6qtwz7d5","custom_tweet":null,"affected_components":[{"code":"6jv53ysff39k","name":"Backup Radar","old_status":"partial_outage","new_status":"partial_outage"},{"code":"tn2r549ls9hx","name":"Lifecycle Insights","old_status":"partial_outage","new_status":"partial_outage"},{"code":"044xlp81y7kv","name":"ControlMap","old_status":"partial_outage","new_status":"partial_outage"},{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-09-28T14:33:00.958-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T14:33:00.958-04:00","display_at":"2026-09-28T14:33:00.958-04:00","deliver_notifications":true,"tweet_id":null,"id":"4sr4ntq7j56p","incident_id":"n0rz6qtwz7d5","custom_tweet":null,"affected_components":[{"code":"6jv53ysff39k","name":"Backup Radar","old_status":"operational","new_status":"partial_outage"},{"code":"tn2r549ls9hx","name":"Lifecycle Insights","old_status":"partial_outage","new_status":"partial_outage"},{"code":"044xlp81y7kv","name":"ControlMap","old_status":"operational","new_status":"partial_outage"},{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-09-28T13:30:55.203-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T13:30:55.203-04:00","display_at":"2026-09-28T13:30:55.203-04:00","deliver_notifications":true,"tweet_id":null,"id":"x4tcbb7g6ftf","incident_id":"n0rz6qtwz7d5","custom_tweet":null,"affected_components":[{"code":"tn2r549ls9hx","name":"Lifecycle Insights","old_status":"operational","new_status":"partial_outage"},{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Backup Radar","created_at":"2023-07-20T14:43:37.273-04:00","updated_at":"2026-09-28T14:50:02.690-04:00","position":2,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"6jv53ysff39k","page_id":"xq5979ltmf0s","group_id":null},{"status":"operational","name":"Lifecycle Insights","created_at":"2023-07-20T14:43:48.048-04:00","updated_at":"2026-09-28T14:50:02.712-04:00","position":3,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"tn2r549ls9hx","page_id":"xq5979ltmf0s","group_id":null},{"status":"operational","name":"ControlMap","created_at":"2023-08-30T12:20:21.674-04:00","updated_at":"2026-09-28T14:50:02.733-04:00","position":4,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"044xlp81y7kv","page_id":"xq5979ltmf0s","group_id":null},{"status":"operational","name":"Quoter","created_at":"2024-10-24T16:31:00.444-04:00","updated_at":"2026-09-28T14:50:02.899-04:00","position":5,"description":null,"showcase":true,"start_date":"2024-08-01T00:00:00.000-04:00","id":"gpvsbhvhbtsw","page_id":"xq5979ltmf0s","group_id":null}]},{"name":"Lifecycle Manager (SaaS Management) - Scheduled Maintenance on infrastructure","status":"completed","created_at":"2026-09-15T18:54:02.851-04:00","updated_at":"2026-09-26T08:00:14.088-04:00","monitoring_at":null,"resolved_at":"2026-09-26T08:00:13.749-04:00","impact":"maintenance","shortlink":"https://stspg.io/4hq07msxzcq1","scheduled_for":"2026-09-26T06:00:00.000-04:00","scheduled_until":"2026-09-26T08:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-26T05:00:12.360-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-15T18:54:02.843-04:00","reminder_intervals":null,"id":"1hjkqw9pqr4r","page_id":"xq5979ltmf0s","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-26T08:00:13.749-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T08:00:13.749-04:00","display_at":"2026-09-26T08:00:13.749-04:00","deliver_notifications":true,"tweet_id":null,"id":"0gfslw7cs6z2","incident_id":"1hjkqw9pqr4r","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-26T06:00:07.456-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T06:00:07.456-04:00","display_at":"2026-09-26T06:00:07.456-04:00","deliver_notifications":true,"tweet_id":null,"id":"j61d1sf901s7","incident_id":"1hjkqw9pqr4r","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-26T05:00:12.133-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T05:00:12.133-04:00","display_at":"2026-09-26T05:00:12.133-04:00","deliver_notifications":true,"tweet_id":null,"id":"9vkf3yn15mjb","incident_id":"1hjkqw9pqr4r","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-09-15T18:54:02.928-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T18:54:02.928-04:00","display_at":"2026-09-15T18:54:02.928-04:00","deliver_notifications":true,"tweet_id":null,"id":"tdq7zqb2ybkd","incident_id":"1hjkqw9pqr4r","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Lifecycle Manager","created_at":"2023-07-20T14:43:21.564-04:00","updated_at":"2026-09-29T15:17:16.860-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"5xc4zh7qhqfl","page_id":"xq5979ltmf0s","group_id":null}]},{"name":"Degraded Performance Affecting ControlMap Access","status":"resolved","created_at":"2026-08-07T15:13:57.586-04:00","updated_at":"2026-09-15T20:10:22.495-04:00","monitoring_at":"2026-08-07T15:30:16.000-04:00","resolved_at":"2026-09-15T20:10:22.478-04:00","impact":"major","shortlink":"https://stspg.io/n27099m2tgwd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-07T15:30:16.000-04:00","reminder_intervals":null,"id":"psqqgncb1dc1","page_id":"xq5979ltmf0s","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-15T20:10:22.478-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T20:10:22.478-04:00","display_at":"2026-09-15T20:10:22.478-04:00","deliver_notifications":true,"tweet_id":null,"id":"x5gdgy37nc35","incident_id":"psqqgncb1dc1","custom_tweet":null,"affected_components":[{"code":"044xlp81y7kv","name":"ControlMap","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-07T15:30:16.857-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T15:30:22.722-04:00","display_at":"2026-08-07T15:30:16.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"rgr0bcwhg476","incident_id":"psqqgncb1dc1","custom_tweet":null,"affected_components":[{"code":"044xlp81y7kv","name":"ControlMap","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating reports of degraded performance in ControlMap. Users may experience extended loading times when accessing the MSP Portal, and tenants may open to a grey screen before eventually loading.\n\nOur engineering team is actively reviewing the underlying cause and working toward a resolution.","created_at":"2026-08-07T15:13:57.644-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T15:13:57.644-04:00","display_at":"2026-08-07T15:13:57.644-04:00","deliver_notifications":true,"tweet_id":null,"id":"t1z5xplbc841","incident_id":"psqqgncb1dc1","custom_tweet":null,"affected_components":[{"code":"044xlp81y7kv","name":"ControlMap","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"ControlMap","created_at":"2023-08-30T12:20:21.674-04:00","updated_at":"2026-09-28T14:50:02.733-04:00","position":4,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"044xlp81y7kv","page_id":"xq5979ltmf0s","group_id":null}]},{"name":"ControlMap Service Outage","status":"resolved","created_at":"2026-08-24T12:49:00.000-04:00","updated_at":"2026-08-24T13:47:17.350-04:00","monitoring_at":null,"resolved_at":"2026-08-24T12:49:00.000-04:00","impact":"major","shortlink":"https://stspg.io/hl5bzdbbkh0d","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-24T12:49:00.000-04:00","reminder_intervals":null,"id":"5z21s8741bx1","page_id":"xq5979ltmf0s","incident_updates":[{"status":"resolved","body":"ControlMap was unavailable from 12:49 to 13:06.\nThe service has been restored and is operating normally.","created_at":"2026-08-24T13:46:31.476-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T13:46:31.476-04:00","display_at":"2026-08-24T12:49:00.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"xtzdmdnlx0m9","incident_id":"5z21s8741bx1","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Schedule Reports \u0026 Hardware Reports including Agreements page can’t be used","status":"resolved","created_at":"2026-08-20T11:12:24.225-04:00","updated_at":"2026-08-20T14:12:04.649-04:00","monitoring_at":null,"resolved_at":"2026-08-20T14:12:04.634-04:00","impact":"major","shortlink":"https://stspg.io/9jrnzkz1t749","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-20T11:12:24.219-04:00","reminder_intervals":null,"id":"kxj4gc68488g","page_id":"xq5979ltmf0s","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-20T14:12:04.634-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T14:12:04.634-04:00","display_at":"2026-08-20T14:12:04.634-04:00","deliver_notifications":true,"tweet_id":null,"id":"rk6h3t6cltsc","incident_id":"kxj4gc68488g","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are investigating an issue affecting report creation and delivery. Scheduled Reports \u0026 Agreements may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports.\nOur team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.","created_at":"2026-08-20T11:42:04.696-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T11:42:04.696-04:00","display_at":"2026-08-20T11:42:04.696-04:00","deliver_notifications":true,"tweet_id":null,"id":"60yj6kn03cj5","incident_id":"kxj4gc68488g","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are investigating an issue affecting report creation and delivery. Scheduled Reports may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports.\nOur team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.","created_at":"2026-08-20T11:12:24.294-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T11:12:24.294-04:00","display_at":"2026-08-20T11:12:24.294-04:00","deliver_notifications":true,"tweet_id":null,"id":"lymr2mvy1db8","incident_id":"kxj4gc68488g","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Lifecycle Manager","created_at":"2023-07-20T14:43:21.564-04:00","updated_at":"2026-09-29T15:17:16.860-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"5xc4zh7qhqfl","page_id":"xq5979ltmf0s","group_id":null}]},{"name":"Quoter: Multiple integrations stuck in a \"queued\" state","status":"resolved","created_at":"2026-08-19T10:06:49.501-04:00","updated_at":"2026-08-19T15:28:07.574-04:00","monitoring_at":"2026-08-19T11:31:59.541-04:00","resolved_at":"2026-08-19T15:28:07.560-04:00","impact":"minor","shortlink":"https://stspg.io/fgw3ccn8mpd6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-19T10:06:49.493-04:00","reminder_intervals":"24","id":"z6tlr5fy0l6q","page_id":"xq5979ltmf0s","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-19T15:28:07.560-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T15:28:07.560-04:00","display_at":"2026-08-19T15:28:07.560-04:00","deliver_notifications":true,"tweet_id":null,"id":"vwldm1rlfwyd","incident_id":"z6tlr5fy0l6q","custom_tweet":null,"affected_components":[{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We've identified and restarted a stalled service and are observing queued jobs get processed again. We are monitoring the situation to ensure it continues to function as expected.","created_at":"2026-08-19T11:31:59.541-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T11:31:59.541-04:00","display_at":"2026-08-19T11:31:59.541-04:00","deliver_notifications":false,"tweet_id":null,"id":"c702d62c5rpf","incident_id":"z6tlr5fy0l6q","custom_tweet":null,"affected_components":[{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating reports of several integrations continuously showing a \"Currently in Queue\" status. We will update this incident as we identify the cause.","created_at":"2026-08-19T10:06:49.572-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T10:06:49.572-04:00","display_at":"2026-08-19T10:06:49.572-04:00","deliver_notifications":false,"tweet_id":null,"id":"ch8fbk5bn4zz","incident_id":"z6tlr5fy0l6q","custom_tweet":null,"affected_components":[{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Quoter","created_at":"2024-10-24T16:31:00.444-04:00","updated_at":"2026-09-28T14:50:02.899-04:00","position":5,"description":null,"showcase":true,"start_date":"2024-08-01T00:00:00.000-04:00","id":"gpvsbhvhbtsw","page_id":"xq5979ltmf0s","group_id":null}]},{"name":"Administrator functions for ScalePad Hub","status":"resolved","created_at":"2026-08-18T08:47:24.247-04:00","updated_at":"2026-08-18T13:02:04.254-04:00","monitoring_at":null,"resolved_at":"2026-08-18T13:02:04.241-04:00","impact":"major","shortlink":"https://stspg.io/fn7zv8zdchjb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-18T08:47:24.231-04:00","reminder_intervals":null,"id":"pr4zhf7v6qdq","page_id":"xq5979ltmf0s","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-18T13:02:04.241-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T13:02:04.241-04:00","display_at":"2026-08-18T13:02:04.241-04:00","deliver_notifications":true,"tweet_id":null,"id":"qlf5qmft132d","incident_id":"pr4zhf7v6qdq","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"partial_outage","new_status":"operational"},{"code":"6jv53ysff39k","name":"Backup Radar","old_status":"partial_outage","new_status":"operational"},{"code":"tn2r549ls9hx","name":"Lifecycle Insights","old_status":"partial_outage","new_status":"operational"},{"code":"r57stndqsh33","name":"Cognition360","old_status":"partial_outage","new_status":"operational"},{"code":"044xlp81y7kv","name":"ControlMap","old_status":"partial_outage","new_status":"operational"},{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"partial_outage","new_status":"operational"},{"code":"99z1rqwlq911","name":"Marketing - ScalePad.com","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"Administrator functions for ScalePad Hub is experiencing an outage.\nWe are investigating and will have a solution shortly.","created_at":"2026-08-18T08:47:24.493-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T08:47:24.493-04:00","display_at":"2026-08-18T08:47:24.493-04:00","deliver_notifications":true,"tweet_id":null,"id":"wp0zqjqv09z8","incident_id":"pr4zhf7v6qdq","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"operational","new_status":"partial_outage"},{"code":"6jv53ysff39k","name":"Backup Radar","old_status":"operational","new_status":"partial_outage"},{"code":"tn2r549ls9hx","name":"Lifecycle Insights","old_status":"operational","new_status":"partial_outage"},{"code":"r57stndqsh33","name":"Cognition360","old_status":"operational","new_status":"partial_outage"},{"code":"044xlp81y7kv","name":"ControlMap","old_status":"degraded_performance","new_status":"partial_outage"},{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"operational","new_status":"partial_outage"},{"code":"99z1rqwlq911","name":"Marketing - ScalePad.com","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Lifecycle Manager","created_at":"2023-07-20T14:43:21.564-04:00","updated_at":"2026-09-29T15:17:16.860-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"5xc4zh7qhqfl","page_id":"xq5979ltmf0s","group_id":null},{"status":"operational","name":"ScalePad.com","created_at":"2025-04-18T10:57:51.553-04:00","updated_at":"2026-08-18T13:02:04.171-04:00","position":1,"description":"This represents our marketing wbesite","showcase":false,"start_date":"2025-04-18T00:00:00.000-04:00","id":"99z1rqwlq911","page_id":"xq5979ltmf0s","group_id":"nkwy3fzkkt5r"},{"status":"operational","name":"Backup Radar","created_at":"2023-07-20T14:43:37.273-04:00","updated_at":"2026-09-28T14:50:02.690-04:00","position":2,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"6jv53ysff39k","page_id":"xq5979ltmf0s","group_id":null},{"status":"operational","name":"Lifecycle Insights","created_at":"2023-07-20T14:43:48.048-04:00","updated_at":"2026-09-28T14:50:02.712-04:00","position":3,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"tn2r549ls9hx","page_id":"xq5979ltmf0s","group_id":null},{"status":"operational","name":"ControlMap","created_at":"2023-08-30T12:20:21.674-04:00","updated_at":"2026-09-28T14:50:02.733-04:00","position":4,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"044xlp81y7kv","page_id":"xq5979ltmf0s","group_id":null},{"status":"operational","name":"Quoter","created_at":"2024-10-24T16:31:00.444-04:00","updated_at":"2026-09-28T14:50:02.899-04:00","position":5,"description":null,"showcase":true,"start_date":"2024-08-01T00:00:00.000-04:00","id":"gpvsbhvhbtsw","page_id":"xq5979ltmf0s","group_id":null},{"status":"operational","name":"Cognition360","created_at":"2023-07-20T14:44:15.610-04:00","updated_at":"2026-08-18T13:02:04.219-04:00","position":6,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"r57stndqsh33","page_id":"xq5979ltmf0s","group_id":null}]},{"name":"Quoter: Email Delivery Issues to Microsoft Email Addresses","status":"resolved","created_at":"2026-08-17T11:25:09.933-04:00","updated_at":"2026-08-17T14:36:04.347-04:00","monitoring_at":null,"resolved_at":"2026-08-17T14:36:04.331-04:00","impact":"major","shortlink":"https://stspg.io/41bjmvgwmzrl","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-17T11:25:09.926-04:00","reminder_intervals":null,"id":"tbp22x7srbvc","page_id":"xq5979ltmf0s","incident_updates":[{"status":"resolved","body":"The email delivery issue affecting Microsoft-based email addresses has been resolved.\n\nThe issue impacted emails sent between approximately August 14, 2026 at 2:15 PM PST and August 15, 2026 at 7:43 PM PST.\n\nEmail delivery to Microsoft-based addresses is now operating normally. We apologize for any inconvenience this may have caused.","created_at":"2026-08-17T14:36:04.331-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-17T14:36:04.331-04:00","display_at":"2026-08-17T14:36:04.331-04:00","deliver_notifications":true,"tweet_id":null,"id":"kdv6s4vcyl3y","incident_id":"tbp22x7srbvc","custom_tweet":null,"affected_components":[{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"Quoter: Email deliverability to Microsoft-based emails is failing.\nSendGrid, our third party email delivery partner, has confirmed that Microsoft has erroneously blocked a massive number of IPs.\nWe are working to resolve this with Microsoft as quickly as possible, as our sending reputation is extremely high and there is no reason for us to be added to their block list.","created_at":"2026-08-17T11:25:10.000-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-17T11:25:10.000-04:00","display_at":"2026-08-17T11:25:10.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"rgjr4fzs7j23","incident_id":"tbp22x7srbvc","custom_tweet":null,"affected_components":[{"code":"gpvsbhvhbtsw","name":"Quoter","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Quoter","created_at":"2024-10-24T16:31:00.444-04:00","updated_at":"2026-09-28T14:50:02.899-04:00","position":5,"description":null,"showcase":true,"start_date":"2024-08-01T00:00:00.000-04:00","id":"gpvsbhvhbtsw","page_id":"xq5979ltmf0s","group_id":null}]},{"name":"Lifecycle Manager - 1 Free LMX Client not applying LMX features","status":"resolved","created_at":"2026-07-23T13:10:34.887-04:00","updated_at":"2026-07-23T19:43:07.983-04:00","monitoring_at":null,"resolved_at":"2026-07-23T19:43:07.968-04:00","impact":"minor","shortlink":"https://stspg.io/7nyv5nd7pwn8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-23T13:10:34.875-04:00","reminder_intervals":null,"id":"rs0xgcnx19mv","page_id":"xq5979ltmf0s","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-23T19:43:07.968-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T19:43:07.968-04:00","display_at":"2026-07-23T19:43:07.968-04:00","deliver_notifications":true,"tweet_id":null,"id":"w0s7xn92kq2y","incident_id":"rs0xgcnx19mv","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue where LMX features are not applying to the 1 free LMX license as expected. We’ve identified the cause and are urgently working on a resolution.","created_at":"2026-07-23T13:10:34.981-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T13:10:34.981-04:00","display_at":"2026-07-23T13:10:34.981-04:00","deliver_notifications":true,"tweet_id":null,"id":"868c2j9zmbrw","incident_id":"rs0xgcnx19mv","custom_tweet":null,"affected_components":[{"code":"5xc4zh7qhqfl","name":"Lifecycle Manager","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Lifecycle Manager","created_at":"2023-07-20T14:43:21.564-04:00","updated_at":"2026-09-29T15:17:16.860-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-07-20T00:00:00.000-04:00","id":"5xc4zh7qhqfl","page_id":"xq5979ltmf0s","group_id":null}]}]
}